Following up and closing
Stop losing deals you already earned.
The hardest part of sales is getting someone interested. Losing them afterwards because nobody followed up is the most fixable problem in most businesses.
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In short: Grox Co. helps Ontario businesses follow up on every lead, quote and proposal. We map how opportunities are owned, tracked and followed up today, find where deals go quiet, and set up a simple pipeline and follow-up routine your team will keep using. It starts with a $500 fixed-price review.
What we look at
Everything between the first conversation and the signed deal.
Ownership
Who is responsible for each new opportunity, and what happens when they're busy or away.
Your pipeline
Where opportunities are tracked, what stages they move through, and whether anyone can see the full picture.
Follow-up timing
When and how prospects hear from you after a call or a proposal, and what happens if they go quiet.
Proposals
How long they take to produce, how clear they are, and how they're tracked once they're sent.
What we might build
A simple system your team will actually keep using.
We work with the tools you already have where we can. A spreadsheet that gets used beats a CRM that doesn't.
- A clear pipeline with stages that match how you really sell
- Follow-up reminders and templates for each stage
- Proposal templates that take minutes, not hours
- Automatic nudges when a deal has gone quiet
- A weekly view of what's open, what's stuck and what's closing
- CRM setup or cleanup, with your team trained on it
A typical starting point
How do you find out where deals go quiet?
With a Find the Opportunity review of your follow-up. We trace what happens after a first call or a proposal, find where good opportunities stall, and give you a short, prioritized plan.
- $500, fixed price, agreed in writing
- Delivered in 3–5 business days
- Up to three prioritized findings and a practical plan
- No obligation to do anything else with us
Questions
Questions owners ask about sales follow-up
Which CRM do you recommend?
The one your team will use. We often start with what you already pay for. If you need something new, we'll recommend options that fit your size and budget, and explain the trade-offs plainly.
Will this feel pushy to our customers?
Good follow-up feels helpful, not pushy. We write messages that sound like you and respect the customer's time, and we build in a clear point where you stop following up.
Do you do the selling for us?
No. We build the system and train your team. Your people keep the relationships.
We tried a CRM before and nobody used it. Why would this be different?
Because we start with the habit, not the software. We design the routine around how your team already works, keep it as simple as possible, test it with them and train them before we hand it over.
How much does it cost?
It starts with the Find the Opportunity review, $500. If a fix is worth doing, it's a fixed-scope project, starting at $3,000. Any software subscriptions are extra, and you own the accounts.
Find out what's slowing your business down.
Start with a free 15-minute call. If there's nothing worth fixing, we'll tell you.
No obligationFixed prices, agreed up frontReply within one business day